Portfolio – We Maintain

BRIEF PROFILE

A result oriented professional with more than 35 years broad based experience of which 15 years in Operations Management, 5 years in Business Management System roles and 15 years in the field of Business Excellence. Am persuasive individual possessing good managerial skills and able to identify strengths and areas for improvement. In my capacity as a Management Consultant, I have assisted many companies in developing, implementing, and evaluating their management systems in line with ISO standards as well as the best practices of TQM (Total Quality Management) concepts and Business Excellence.

AREAS OF EXPERTISE

-Business Management
-Total Quality Management
-ISO Accreditations
-Management System Assessments (Internal & External)
-National Award Assessment (Dubai Quality Award (DQA) | Sheikh Khalifa Excellence Award (SKEA), MRM (Mohammad Bin Rashid Al Maktoum Business Award) | Sharjah Economic Excellence Award (SEEA), UAE Innovations Award (UIA)
-Human Resource Management
-Staff Training & Development
-Business Development
-Finance Management
-Marketing
-Operations Efficiency
-Procurement Control
-Customer Care

EDUCATIONAL QUALIFICATIONS

– Bachelor of Commerce
– Master of Business Administration

MAHBOOB OMER SAVANT

Managing Director of WeMaintain Technical Services

DNATA / EMIRATES GROUP

Emirates Group continues to play a leading role in supporting the growth and development of Dubai as a commercial and tourism center. It consistently always develops the business nationally and internationally providing cost-effective and the highest standards of quality and service.

DNATA is a constituent part of Emirates Group. Since its inception 45 years ago, Dnata has emerged as the regional market leader in the business of Airport Operations. It is headed under the leadership of HH Sheikh Ahmed Bin Saeed Al Maktoum, the Chairman of the Emirates Group and President of the Department of Civil Aviation. Dnata’s Operations commenced in 1959 with merely five staff, which is now an impressive strength of 6500 skilled staff, a fleet of over 3000 various kinds of operating equipment, and some of the most advanced technology in the industry.

Dnata’s pursuit for superior Quality and Business Excellence has yielded a team of professionals who are dedicated to driving for service excellence and have made it their mission to communicate the organization’s vision, mission, and values across all tiers in the organization. The Quality Planning Team facilitates Dnata in the implementation of Quality and Excellence initiatives.

Mahboob’s Contribution to DNATA / Emirates Group

As a Management Consultant
I have successfully completed many in-house/joint venture projects, in which I was the Principle Consultant having sole responsibility to design, develop, implement and maintain the Business Management Systems followed by successful accreditation to ISO 9001, ISO 14001, and OHSAS 18001. The projects include:

– In-house department, “Contingency Response Planning” was certified to ISO 9001:2000 in April 2006.
– Dnata Airport Operations won the award DQAP (Dubai Quality Appreciation Program) in the year 2005.
– Dnata Agencies won the award DQAP (Dubai Quality Appreciation Program) in the year 2005.
– Joint Venture Dnata INC (Manila / Philippines) was certified to ISO 9001 in November 2005.
– Facilitated Customer Satisfaction Survey and Employee Satisfaction Survey in the year 2005.
– Dnata Airport Operations certified to ISO 14001 in June 2004.
– Dnata Airport Operations certified to OHSAS 18001 in June 2009.
– Established 10 Quality Action Teams who successfully completed 15 projects of which some demonstrated improved customer satisfaction, some Increased employee satisfaction, some process improvements and some cost savings too.

Former Employment with Berkeley Services (Facility Management Company)

Berkeley Services, UAE, is a part of Berkeley International Group of Companies (Australia), operating worldwide for over 40 years in the multi-service Industry. It was established in 1984 having offices in Dubai & Abu Dhabi. It employs over 4000 men and women of various nationalities.

As the first Service Company in the UAE to qualify for ISO 9002 certification, the Company continues to set the market standards in quality of service. All operations function 24-hours, seven days a week, from the smallest office to the largest building or complex, providing quality, individual client attention, and comprehensive property services.

Mr. Mahboob’s Achievements with Berkeley Services – A Brief Summary

Operations Manager – Dubai Contracts (Berkeley Services – Dubai)

Purpose: To lead a division and to solve all operational problems for existing customers by personal expertise and leadership of a team of area Managers/ Supervisors whilst achieving maximum profitability and growth of the Company.

Key Responsibilities:

– Identify major market opportunities.
– Visit identified major customers at agreed frequencies to assess customer satisfaction levels.
– Establish divisional objectives in context with company plans.
– Organize the division and its structure to ensure efficient and effective use of resources.
– Promote health & safety policy at workplaces.
– Recruit, induct, train, and develop supervisors and other operational staff.
– Motivate by encouragement and example and develop a positive team spirit.
– Analyze and resolve all operational problems as appropriate.
– Mobilize new contracts.
– Monitor operational costs and reduce expenses.

Former Assignments

Senior Consultant / Group Quality Manager (Berkeley Services-Dubai)

Responsible for Quality Management System:

– Retaining ISO certification.
– Ensuring that all quality procedures are understood, maintained, and adhered, throughout each department within the company.
– Executing and scheduling management review meetings including a well-structured and comprehensive evaluation.
– Conducting internal audits at planned intervals to determine whether the quality management system conforms to the planned arrangements and is effectively implemented and maintained.
– Ensuring that appropriate data is determined, collected, and analyzed to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvements can be made.
– Providing advice and guidance, where necessary, on matters related to the quality systems to all levels of management.
– Liaising with customers, suppliers, and any nominated third parties on matters related to the quality systems.

Operational Requirements

– Establishing operations procedures and operations quality plans in conjunction with the Departmental Manager concerned.
– Identifying and implementing quality planning requirements and where contractually specified, contract quality plans.

Business Excellence

Business Excellence Model has been the single most valuable framework for companies to measure their business performance and to achieve higher growth through leadership, innovation, and continuous improvement. Companies who use this model for improving their performance will be better equipped to address their requirements of modern organizations.

The model is a framework that ensures that all different initiatives are pulling in the desired direction. It provides organizations with a tool to benchmark performance and identifies existing gaps. It is also a process for providing organizations with a ‘roadmap’ to achieve excellence through the adoption of good practices and soundly based approaches that are deployed systematically and are continuously measured and improved.

M. Mahboob’s Expertise in Business Excellence as Assessor:

The Dubai Quality Award (DQA) and Sheikh Khalifa Excellence Award (SKEA) are based on the Excellence Model of the European Foundation for Quality Management (EFQM). Mr. Mahboob is a qualified/certified “Senior DQA Assessor” for the last 15 consecutive years in which he has assessed many organizations who intended to win such awards. Mr. Mahboob also served in a Team Leader role for such assessments.